Deploying an enterprise-class e-mail-archiving product, such as Enterprise Vault, may pose some technical challenges, but having such a system in place also could result in far costly organizational, political and legal challenges.
Although enterprise e-mail managers have always had the ability to snoop on other people’s messages, a tool such as Symantec’s Enterprise Vault (EV) take this capability to a whole new level. EV offers the capability to search deep into messages across every user in the enterprise.
Article Source : www.networkworld.com
Monday, September 3, 2007
Symantec unifies sales strategies under enterprise role By Rob Irwin, Computerworld
Symantec has installed its former director of strategic accounts, David Dzienciol, to the new role of director of enterprise partnerships. The appointment completes a five-month search to replace former channels boss, David Blackman, who left to join VMware in January.
Symantec Pacific Vice President David Sykes said Dzienciol's new role covered Blackman's old areas of responsibility as well as internal sales.
"When David left us, we took the chance to completely revise our structure," he said. "David [Dzienciol] will look after both external partnerships - such as distribution relations - in addition to inside sales and sales specialist teams."
Sykes said bringing internal and external partner relationships together might sound odd at first, but made for a more unified structure where one executive could see into both sides of the equation. The change had been some time coming, he said.
"It's been two years since we merged with Veritas and we've spent it getting our house in order and our structure right," he said. "We wanted to bring together various components relating to partnerships under one single leader. David is the kind of leader we need who understands the business and has the personal characteristics to do that."
Prior to managing strategic accounts, Dzienciol worked at Veritas as an Asia-Pacific reseller account manager. In this role, he established a team to secure business with key outsourcers including EDS, CSC and IBM.
For more enterprise computing news, visit Computerworld. Story copyright Computerworld, Inc.
Article Source : www.networkworld.com
Symantec Pacific Vice President David Sykes said Dzienciol's new role covered Blackman's old areas of responsibility as well as internal sales.
"When David left us, we took the chance to completely revise our structure," he said. "David [Dzienciol] will look after both external partnerships - such as distribution relations - in addition to inside sales and sales specialist teams."
Sykes said bringing internal and external partner relationships together might sound odd at first, but made for a more unified structure where one executive could see into both sides of the equation. The change had been some time coming, he said.
"It's been two years since we merged with Veritas and we've spent it getting our house in order and our structure right," he said. "We wanted to bring together various components relating to partnerships under one single leader. David is the kind of leader we need who understands the business and has the personal characteristics to do that."
Prior to managing strategic accounts, Dzienciol worked at Veritas as an Asia-Pacific reseller account manager. In this role, he established a team to secure business with key outsourcers including EDS, CSC and IBM.
For more enterprise computing news, visit Computerworld. Story copyright Computerworld, Inc.
Article Source : www.networkworld.com
Symantec enhances backup software By Deni Connor, Network World
Symantec has added disk-backup capability to its NetBackup software.
The company announced a new version of its data-protection software on Tuesday that focuses on disk rather than tape backup.
The company’s Veritas NetBackup 6.5 now includes virtual tape library capability, continuous data protection, disk-based backup, data deduplication, snapshot backup and replication capabilities.
NetBackup integrates Symantec’s PureDisk Deduplication Option, a technology that ensures that redundant backup information is stored only once across the backup environment. In addition, a new Flexible Disk Option allows backup administrators to perform high-speed SAN backup to a disk pool shared by the entire backup environment, thus speeding performance and increasing use.
For customers deploying virtual tape libraries (VTL), NetBackup 6.5 now includes a Virtual Tape Option that copies data directly from the VTL to tape. The company has added the OpenStorage Option, which allows VTL appliances to integrate natively with NetBackup.
Further, NetBackup 6.5 can now back up virtual machines created with VMware. This support allows for the consolidated backup of virtual machines, granular file-level and image-level recovery from a single backup image and deduplication for VMware backups. NetBackup makes use of the VMware Consolidated Backup to guarantee consistency of data and remove the backup burden from the primary VMware server.
For Microsoft SharePoint environments, NetBackup 6.5 allows database and document-level recovery from the same backup, eliminating the need for multiple backups of the same system. For Microsoft Exchange environments, NetBackup provides an instant recovery that lets systems administrators recover from a disk-based snapshot.
Finally, Symantec has introduced new capacity-based pricing for NetBackup. Customers can now either be charged by the amount of data be protected or by the number of servers being backed up.
The software is expected to be available in the third quarter.
Article Source : www.networkworld.com
The company announced a new version of its data-protection software on Tuesday that focuses on disk rather than tape backup.
The company’s Veritas NetBackup 6.5 now includes virtual tape library capability, continuous data protection, disk-based backup, data deduplication, snapshot backup and replication capabilities.
NetBackup integrates Symantec’s PureDisk Deduplication Option, a technology that ensures that redundant backup information is stored only once across the backup environment. In addition, a new Flexible Disk Option allows backup administrators to perform high-speed SAN backup to a disk pool shared by the entire backup environment, thus speeding performance and increasing use.
For customers deploying virtual tape libraries (VTL), NetBackup 6.5 now includes a Virtual Tape Option that copies data directly from the VTL to tape. The company has added the OpenStorage Option, which allows VTL appliances to integrate natively with NetBackup.
Further, NetBackup 6.5 can now back up virtual machines created with VMware. This support allows for the consolidated backup of virtual machines, granular file-level and image-level recovery from a single backup image and deduplication for VMware backups. NetBackup makes use of the VMware Consolidated Backup to guarantee consistency of data and remove the backup burden from the primary VMware server.
For Microsoft SharePoint environments, NetBackup 6.5 allows database and document-level recovery from the same backup, eliminating the need for multiple backups of the same system. For Microsoft Exchange environments, NetBackup provides an instant recovery that lets systems administrators recover from a disk-based snapshot.
Finally, Symantec has introduced new capacity-based pricing for NetBackup. Customers can now either be charged by the amount of data be protected or by the number of servers being backed up.
The software is expected to be available in the third quarter.
Article Source : www.networkworld.com
Symantec 'Project Nextgen' to merge compliance tools By Robert McMillan, IDG News Service
Symantec plans to integrate two of its compliance assessment products to make it easier for IT administrators to manage the software, a company executive said Thursday.
Engineers at the company are working on integrating Symantec's Enterprise Security Manager and Control Compliance Suite, said Tom Kendra, president of Symantec's Security and Data Management group, speaking on a Webcast of the company's annual financial analyst conference Thursday.
The project, code-named "Nextgen," is expected to ship in 2008, or possibly even as soon as the end of the year, Kendra said.
Symantec did not disclose many other details about Nextgen. "The real key with Nextgen is it will be combining agent and agentless technologies," according to a company spokesman.
These compliance products are used to identify systems on the network that are misconfigured or that do not have the latest security patches. Control Compliance Suite can perform scans of the network without requiring the installation of "agent" software on the devices being scanned.
Article Source : www.networkworld.com
Engineers at the company are working on integrating Symantec's Enterprise Security Manager and Control Compliance Suite, said Tom Kendra, president of Symantec's Security and Data Management group, speaking on a Webcast of the company's annual financial analyst conference Thursday.
The project, code-named "Nextgen," is expected to ship in 2008, or possibly even as soon as the end of the year, Kendra said.
Symantec did not disclose many other details about Nextgen. "The real key with Nextgen is it will be combining agent and agentless technologies," according to a company spokesman.
These compliance products are used to identify systems on the network that are misconfigured or that do not have the latest security patches. Control Compliance Suite can perform scans of the network without requiring the installation of "agent" software on the devices being scanned.
Article Source : www.networkworld.com
Symantec outgrows underground nuclear bunker By Jeremy Kirk, IDG News Service
Symantec has emerged from its bunker in the British countryside, moving its malware-fighting operations from a former U.K. military nuclear shelter to a more conventional office in Reading.
The nuclear bunker, with concrete walls and an obscure entrance on a hillside near Twyford, England, was used for one of the company's Special Operations Center (SOC).
The regional centers are used by security analysts who are part of the company's Managed Security Services. Companies hire Symantec to help with part or all of their IT security operations.
The nuclear shelter may have been good public relations for a security company, but it wasn't comfortable: it lacked windows and had "sanitation" problems, company officials said.
On Wednesday, Symantec offered a tour of its new facility in Reading to journalists, analysts and customers. The facility, formerly used by storage company Veritas, which Symantec acquired in 2005, has twice as much space as the bunker and was needed to accommodate Symantec's growth.
Symantec now has under one roof its consultancy, moved from Maidenhead, England, to the new facility, and its SOC, a move that will help dealing with customers, said Arthur Wong, senior vice president of Symantec Managed Security Services.
Symantec only allowed visitors a brief peak at the SOC analysts working on Wednesday, through a glass window with parted blinds. Those analysts sift through reports that note suspicious events on different companies' networks.
Although much analysis of the log reports is automated, humans are still needed to look at data, said Alan Osborne, senior manager for Europe, the Middle East and Africa operations. Symantec's service-level agreements mandate that they notify a client within 10 minutes of a critical problem, Osborne said.
About 30 analysts work in the U.K. SOC. Symantec operates four other SOCs in the U.S., Australia and Japan, which can be called on during emergencies. On Tuesday, a fire alarm went off, and the U.K. SOC's operations were rolled over to a U.S. SOC within minutes, Osborne said.
Symantec officials said they are seeing rapid growth in managed security services, due in part to companies trying to keep IT costs down while dealing with complex threats and government regulation.
The oil company BP PLC started using Symantec's managed services about five years ago when it wanted to separate networks used to control oil production, such as those that turn on and off values, and its corporate network, said Robert W. Martin, DCT Digital Security. Access to one network from the other could be catastrophic, Martin said.
BP usually gets between three to 10 security alerts a month from Symantec, which performs functions such as firewall monitoring, Martin said. For example, Symantec notified BP when it detected peer-to-peer traffic on their network, Martin said, which can be a sign of malicious activity.
Other companies, such as Imperial Chemical Industries PLC, are looking to managed services to outsource capabilities they don't have in-house. Paul Simmonds, the chemical company's chief information security officer, said they are considering Symantec services since they offer greater depth and research on threats.
Now, hackers have typically focused on other industries, but "we know one day someone will work down the food chain and hit on ICI," Simmonds said.
Article Source : www.networkworld.com
The nuclear bunker, with concrete walls and an obscure entrance on a hillside near Twyford, England, was used for one of the company's Special Operations Center (SOC).
The regional centers are used by security analysts who are part of the company's Managed Security Services. Companies hire Symantec to help with part or all of their IT security operations.
The nuclear shelter may have been good public relations for a security company, but it wasn't comfortable: it lacked windows and had "sanitation" problems, company officials said.
On Wednesday, Symantec offered a tour of its new facility in Reading to journalists, analysts and customers. The facility, formerly used by storage company Veritas, which Symantec acquired in 2005, has twice as much space as the bunker and was needed to accommodate Symantec's growth.
Symantec now has under one roof its consultancy, moved from Maidenhead, England, to the new facility, and its SOC, a move that will help dealing with customers, said Arthur Wong, senior vice president of Symantec Managed Security Services.
Symantec only allowed visitors a brief peak at the SOC analysts working on Wednesday, through a glass window with parted blinds. Those analysts sift through reports that note suspicious events on different companies' networks.
Although much analysis of the log reports is automated, humans are still needed to look at data, said Alan Osborne, senior manager for Europe, the Middle East and Africa operations. Symantec's service-level agreements mandate that they notify a client within 10 minutes of a critical problem, Osborne said.
About 30 analysts work in the U.K. SOC. Symantec operates four other SOCs in the U.S., Australia and Japan, which can be called on during emergencies. On Tuesday, a fire alarm went off, and the U.K. SOC's operations were rolled over to a U.S. SOC within minutes, Osborne said.
Symantec officials said they are seeing rapid growth in managed security services, due in part to companies trying to keep IT costs down while dealing with complex threats and government regulation.
The oil company BP PLC started using Symantec's managed services about five years ago when it wanted to separate networks used to control oil production, such as those that turn on and off values, and its corporate network, said Robert W. Martin, DCT Digital Security. Access to one network from the other could be catastrophic, Martin said.
BP usually gets between three to 10 security alerts a month from Symantec, which performs functions such as firewall monitoring, Martin said. For example, Symantec notified BP when it detected peer-to-peer traffic on their network, Martin said, which can be a sign of malicious activity.
Other companies, such as Imperial Chemical Industries PLC, are looking to managed services to outsource capabilities they don't have in-house. Paul Simmonds, the chemical company's chief information security officer, said they are considering Symantec services since they offer greater depth and research on threats.
Now, hackers have typically focused on other industries, but "we know one day someone will work down the food chain and hit on ICI," Simmonds said.
Article Source : www.networkworld.com
Symantec offers compensation for bad software update By Sumner Lemon, IDG News Service
More than a month after Symantec knocked out 50,000 Chinese PCs with a bad software update, the company is ready to offer compensation. But Chinese users eligible for the offer have to act fast; it's only good for a couple of weeks.
Symantec's problems in China began on May 18, when it released a bad software update that caused its Norton antivirus software to wrongly identify two system files in the Simplified Chinese version of Windows XP as malware and quarantine them. That mistake, which Symantec blamed on "an automated process," left tens of thousands of PCs crippled and Internet bulletin boards full of angry posts.
Chinese users who lost data because of Symantec's faulty update demanded compensation, and at least two lawsuits were filed against the company. But Symantec was slow to respond, saying earlier this month it was considering requests for compensation.
After five weeks, Symantec is ready to make amends. The company is offering affected Chinese consumers a 12-month Norton license extension and a copy of Norton Save & Restore 2.0. Corporate customers are being offered Symantec Ghost Solution Suite licenses, depending on the number of PCs affected. Symantec is not offering to extend Norton licenses for corporate customers affected by the bad update.
Symantec described its offer as "a gesture of our goodwill."
Chinese users will have to move fast if they want to take Symantec up on the deal. The company is only accepting applications for compensation during a brief window of time: from June 27 to July 15. Symantec's statement did not explain why the offer period is so short or detail terms of its offer, including whether users must agree not to pursue legal action for damage caused by the company.
Users who want to take Symantec up on its offer must apply at a special Web site, which will validate their copies of Norton Antivirus to make sure they are licensed copies and eligible for the offer.
Article Source : www.networkworld.com
Symantec's problems in China began on May 18, when it released a bad software update that caused its Norton antivirus software to wrongly identify two system files in the Simplified Chinese version of Windows XP as malware and quarantine them. That mistake, which Symantec blamed on "an automated process," left tens of thousands of PCs crippled and Internet bulletin boards full of angry posts.
Chinese users who lost data because of Symantec's faulty update demanded compensation, and at least two lawsuits were filed against the company. But Symantec was slow to respond, saying earlier this month it was considering requests for compensation.
After five weeks, Symantec is ready to make amends. The company is offering affected Chinese consumers a 12-month Norton license extension and a copy of Norton Save & Restore 2.0. Corporate customers are being offered Symantec Ghost Solution Suite licenses, depending on the number of PCs affected. Symantec is not offering to extend Norton licenses for corporate customers affected by the bad update.
Symantec described its offer as "a gesture of our goodwill."
Chinese users will have to move fast if they want to take Symantec up on the deal. The company is only accepting applications for compensation during a brief window of time: from June 27 to July 15. Symantec's statement did not explain why the offer period is so short or detail terms of its offer, including whether users must agree not to pursue legal action for damage caused by the company.
Users who want to take Symantec up on its offer must apply at a special Web site, which will validate their copies of Norton Antivirus to make sure they are licensed copies and eligible for the offer.
Article Source : www.networkworld.com
Symantec declares Chinese offer a success, withholds numbers By Sumner Lemon, IDG News Service
Symantec declared its compensation offer for Chinese users who saw their computers damaged by a bad software update a success Sunday, but declined to say how many users had accepted the deal.
Symantec ran into trouble May 18, when the company issued a faulty software update for its Norton antivirus software that wrongly identified two system files in the Simplified Chinese edition of Windows XP as malware, and quarantined them. That blunder rendered an estimated 50,000 Chinese PCs unusable, Symantec said.
New! Watch this Network World Webcast - Security Information Management Solutions: Beyond Threat Management
The incident also provoked an angry outcry from Chinese users, who demanded compensation for the damage wrought on their systems by Symantec. At least two users filed lawsuits against Symantec over damage done to their PCs by the company.
Five weeks after the bad update was released, Symantec offered free software to those Chinese users who were affected. The company offered Chinese consumers a 12-month Norton license extension and a copy of Norton Save & Restore 2.0. Corporate customers were offered Symantec Ghost Solution Suite licenses, depending on the number of PCs affected. Symantec did not extend Norton licenses for corporate customers affected by the bad update.
The compensation offer, which was valid for two and a half weeks starting from June 27, ended Sunday night. However, the Web site created for users to apply for compensation remained up at the time of writing, on Monday morning.
In an e-mail statement sent Sunday, Symantec declared the offer a success, saying the gesture had been "well received." But the company did not offer information to back up that claim.
Symantec's offer was widely criticized in the Chinese press when it was first announced.
"Symantec's response to its Chinese consumers lacks seriousness and sincerity," Alamus, the deputy director of the China Electronic Commerce Association's committee on legal and policy issues, said at that time in a report by China Central Television (CCTV), the country's national TV broadcaster.
While Symantec's compensation offer officially ended Sunday, the company is keeping the door open for users who missed the July 15 deadline.
"After this date anyone who missed the registration date should contact Symantec Customer Support or e-mail symantec.authorised.support.cn@clts.com, and we will give consideration to extending the date for that individual customer," the company said.
Article Source : www.networkworld.com
Symantec ran into trouble May 18, when the company issued a faulty software update for its Norton antivirus software that wrongly identified two system files in the Simplified Chinese edition of Windows XP as malware, and quarantined them. That blunder rendered an estimated 50,000 Chinese PCs unusable, Symantec said.
New! Watch this Network World Webcast - Security Information Management Solutions: Beyond Threat Management
The incident also provoked an angry outcry from Chinese users, who demanded compensation for the damage wrought on their systems by Symantec. At least two users filed lawsuits against Symantec over damage done to their PCs by the company.
Five weeks after the bad update was released, Symantec offered free software to those Chinese users who were affected. The company offered Chinese consumers a 12-month Norton license extension and a copy of Norton Save & Restore 2.0. Corporate customers were offered Symantec Ghost Solution Suite licenses, depending on the number of PCs affected. Symantec did not extend Norton licenses for corporate customers affected by the bad update.
The compensation offer, which was valid for two and a half weeks starting from June 27, ended Sunday night. However, the Web site created for users to apply for compensation remained up at the time of writing, on Monday morning.
In an e-mail statement sent Sunday, Symantec declared the offer a success, saying the gesture had been "well received." But the company did not offer information to back up that claim.
Symantec's offer was widely criticized in the Chinese press when it was first announced.
"Symantec's response to its Chinese consumers lacks seriousness and sincerity," Alamus, the deputy director of the China Electronic Commerce Association's committee on legal and policy issues, said at that time in a report by China Central Television (CCTV), the country's national TV broadcaster.
While Symantec's compensation offer officially ended Sunday, the company is keeping the door open for users who missed the July 15 deadline.
"After this date anyone who missed the registration date should contact Symantec Customer Support or e-mail symantec.authorised.support.cn@clts.com, and we will give consideration to extending the date for that individual customer," the company said.
Article Source : www.networkworld.com
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